Rolex Day-Date Ref. No. 228235-0025

Lead Time

Some items, such as custom jewelry, pendants, and exclusive pieces, may require 3-4 week lead/processing times. For questions or concerns about lead times, please contact us at ecom@crmjewelers.com.

Do you ship insured and how am I protected?

CRM Jewelers can ship watches and other luxury goods secured and insured to many countries around the world.

Watches are shipped from our facilities in Miami, Florida, but some jewelry items and accessories may be shipped from a separate hub in a different state or country.

If you're ordering a luxury watch, Cuban Link chain, or another item that goes through our Miami hub, your country is on our list of insured countries, and the value of your order is less than the maximum insured amount for that particular country, then we can ship it to you insured (click here for a list of insured countries and maximum insurance limits).

If the country is not on the aforementioned list or the value of your purchase exceeds the maximum insured amount, then the shipment would pose too much of a financial risk to you. If that is the case, you are much better off having the watch either shipped to someone you trust who lives in an insured country and can deliver it later to you or picked up by a trusted friend or close relative at our Miami location.

Our shipments are picked up on a daily basis and delivered to FedEx by an armed security company for greater protection.

EXCEPTION: Many of the items in our ACCESSORIES section can be shipped to any country around the world regardless of the value of the order or the stated limit on the insured countries list above (this is different for luxury watches and jewelry). Merch can also be shipped to many countries that luxury watches and Cuban link chains cannot be delivered.

What is the cost of shipping?

The cost of shipping varies and depends on the order item(s), value of the shipment, and the shipping destination.

Do you ship to my country?

To protect our customers, we prefer to ship watches, Cuban link chains, and other luxury goods that are coming from our Miami center secured and insured. Shipments are collected and delivered to FedEx (for both domestic and international shipments) or UPS (only for domestic shipments). Consequently, it is important that international customers make sure of three things when ordering a luxury watch or Cuban link chain from us:

1. That their country is on our list of insured countries (see the list by clicking here);
2. That the maximum insurance coverage (in USD on the list above) exceeds the value of the products they are buying; and
3. That they are familiar with Customs duties and taxes (if any) in their country.

Placing an order from a country for a luxury watch or a Cuban chain with a very low insurance limit is not recommended and would have to be undertaken at the customer’s own risk.

EXCEPTION: Many of the items in our ACCESSORIES section can be shipped to any country around the world regardless of the value of the order or the stated limit on the insured countries list above (this is different for luxury watches and jewelry). Merch can also be shipped to many countries that luxury watches and Cuban link chains cannot be delivered.

CUSTOMS, DUTIES & TAXES

Depending on the destination country, your order might incur import duties, taxes, and/or other fees. These additional charges required for customs clearance are your responsibility. Please double check with your customs office what fees (if any) you may incur.

If you're not satisfied with your purchase 100%, you can return it immediately using the same box to get a full refund (with the exception of special or custom orders). For watches, we offer 1-year warranty on internal mechanisms (wear and tear, customer inflected damage to the watch, or problems due to improper manipulation of the crown or other buttons/pushers while changing settings are not covered).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, as well as a Return Authorization (RA) number that you will need to obtain from us prior to your return.

To start a return, you can contact us at ecom@crmjewelers.com. If your return is accepted, we’ll send you a return shipping label, a Return Authorization (RA) number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ecom@crmjewelers.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom jewelry (such as made to order or handmade jewelry, special orders, or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.