FAQs

Here are some frequently asked questions from clients and visitors to our website, along with their corresponding answers. If you have any other questions, please feel free to call us 305-349-5000 or email us at support@crmjewelers.com.

Frequently Asked Questions

Without our reputation, we're nothing and without our customers, CRM Jewelers wouldn't have the reputation that it currently does in an industry as competitive as ours. With a steadfast commitment to quality and service, we have been able to amass over one million followers across our social network and clients and fans from 170+ countries worldwide. It is this commitment that has also blessed us with amazing client reviews across the web.   

Whether you want to buy a luxury watch from us, a piece of jewelry, or even a basic accessory, we stand behind the quality of our products and our dedication to our customers. We are committed to you and will always strive to offer you the best value possible for your money, no matter how small your purchase is.

The first place to check what watches or jewelry we have on inventory is right here on our website. Given our large social media following, often times we post special deals on Instagram and Telegram as well. Nevertheless, for the best and most complete experience, the ideal place to check our inventory is at our store in Miami, Florida. We're located in International Jewelry Center in the heart of Downtown Miami. Please pay us a visit if you're in town or decide to vacation to South Florida. Oh, and don't be camera shy, because you might just make it to CRM Life episode!

The best place to buy a particular watch from us is to do it right here on our website.

You have several payment options available to complete your purchase, including wire transfer, credit card payment, and crypto.

Domestic (USA) shipments usually arrive the next day (or in 1 business day) and international deliveries are normally completed in one to two days, depending on the country.

If you're not satisfied with your purchase 100%, you can return it immediately using the same box to get a full refund (with the exception of special or custom orders).

For watches, we offer 1-year warranty on the movement (wear and tear, customer inflected damage to the watch, or problems due to improper manipulation of the crown or other buttons/pushers while changing settings are not covered).

If you're not satisfied with your purchase 100%, you can return it immediately using the same box to get a full refund (with the exception of special or custom orders). For watches, we offer 1-year warranty on internal mechanisms (wear and tear, customer inflected damage to the watch, or problems due to improper manipulation of the crown or other buttons/pushers while changing settings are not covered).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, as well as a Return Authorization (RA) number that you will need to obtain from us prior to your return.

To start a return, you can contact us at ecom@crmjewelers.com. If your return is accepted, we’ll send you a return shipping label, a Return Authorization (RA) number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ecom@crmjewelers.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom jewelry (such as made to order or handmade jewelry, special orders, or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

CRM Jewelers can ship watches and other luxury goods secured and insured to many countries around the world.

Watches are shipped from our facilities in Miami, Florida, but some jewelry items and accessories may be shipped from a separate hub in a different state or country.

If you're ordering a luxury watch, Cuban Link chain, or another item that goes through our Miami hub, your country is on our list of insured countries, and the value of your order is less than the maximum insured amount for that particular country, then we can ship it to you insured (click here for a list of insured countries and maximum insurance limits).

If the country is not on the aforementioned list or the value of your purchase exceeds the maximum insured amount, then the shipment would pose too much of a financial risk to you. If that is the case, you are much better off having the watch either shipped to someone you trust who lives in an insured country and can deliver it later to you or picked up by a trusted friend or close relative at our Miami location.

Our shipments are picked up on a daily basis and delivered to FedEx by an armed security company for greater protection.

EXCEPTION: Many of the items in our ACCESSORIES section can be shipped to any country around the world regardless of the value of the order or the stated limit on the insured countries list above (this is different for luxury watches and jewelry). Merch can also be shipped to many countries that luxury watches and Cuban link chains cannot be delivered.

The cost of shipping varies and depends on the order item(s), value of the shipment, and the shipping destination.

To protect our customers, we prefer to ship watches, Cuban link chains, and other luxury goods that are coming from our Miami center secured and insured. Shipments are collected and delivered to FedEx (for both domestic and international shipments) or UPS (only for domestic shipments). Consequently, it is important that international customers make sure of three things when ordering a luxury watch or Cuban link chain from us:

  1. That their country is on our list of insured countries (see the list by clicking here);
  2. That the maximum insurance coverage (in USD on the list above) exceeds the value of the products they are buying; and
  3. That they are familiar with Customs duties and taxes (if any) in their country.

Placing an order from a country for a luxury watch or a Cuban chain with a very low insurance limit is not recommended and would have to be undertaken at the customer’s own risk.

EXCEPTION: Many of the items in our ACCESSORIES section can be shipped to any country around the world regardless of the value of the order or the stated limit on the insured countries list above (this is different for luxury watches and jewelry). Merch can also be shipped to many countries that luxury watches and Cuban link chains cannot be delivered.

All of our luxury watches come with original boxes, unless the watch is being sold as part of a special, wholesale deal. We will always disclose the instances when a watch does not come with a box.

Some watches do, but some don’t. The reason why some watches don’t come with papers is illustrated with an easy example. The warranty card (a.k.a., “papers”) for Rolex watches contain the prior owner’s contact information. There are many watch owners that do not want to disclose their personal information when they sell their watches. For that reason, they do not surrender the card upon the sale. If we purchase the watch from a seller in that situation, we cannot fabricate the card or provide another one in its place. Consequently, we can only resell the watch without a card card if the seller chooses to keep the card. Nevertheless, the watch will always have our CRM Jewelers guarantee, warranty and quality assurance.
Most customers that come to our watch store in Miami to buy a luxury timepiece have their own unique tastes and preferences; they normally arrive with their hearts set on a particular watch brand and model. That means that no matter the watch we recommend, they are likely to buy something else. Nevertheless, we always try to recommend a watch that retains its value over time. Remember our motto? “Make your next watch purchase an investment.” That means that we just don’t try to sell a high end watch to a customer for the sake of doing so. Instead, we always try to make sure that, after taking a customer’s budget into consideration, the buyer is getting exceptional value. For that reason, our opinion is that most customers are better off purchasing a Rolex brand of watch. If purchased at the right price (instead of at the retail price that most jewelry stores offer), a customer who takes care of their Rolex can rest assured that their investment will maintain its value over time or even appreciate in price. Everyone is entitled to their own opinion, but ours is that Rolex is the luxury watch brand that will give a very good bang for your buck over the years – and did we also mention that they also look kick $#Z%?

There are two numbers associated with a Rolex watch, the serial number and the case reference number (or model number).

The serial number on a modern Rolex can be found on two different places, engraved on the case between the lugs at the 6 O’clock position and, starting around 2005, engraved on the inside edge of the case, also at the at the 6 O’clock position, under the crystal and below the bezel.

The model or reference number is located opposite to the serial number, engraved on the case at the 12 O’clock position (between the lugs). To see the model number, you will need to release the watch’s bracelet where the model is located.

Please see the image below:

Since we mainly deal with more modern luxury watch models, we have provided below a list of Rolex serial numbers according to their production dates (from 1987 until the present day):


Rolex Table